Service Provider

K-Electric (KE) has powered Karachi for over one hundred years, through a network spanning across 6,500 square kilometres, KE supplies power to all residential, commercial, industrial, and agricultural areas that fall under the city’s ambit and beyond, serving over 2.5 million customers across Karachi, Dhabeji and Gharo in Sindh, and Uthal, Vinder and Bela in Balochistan. KE is the only vertically-integrated power utility in Pakistan, which means the organization manages all three key areas – Generation, Transmission and Distribution – of producing and delivering energy to consumers. With key focus on value creation for its customers, new strategies were introduced at every level, including environment, social, technology and governance policies. KE is proud to be one of the most dynamic institutions in the country and the organization aspires to continuously serve Karachi with greater zeal and vigor. KE remains committed to maintaining its emphasis to serve its customers and enhance customer experience. While the market expected to open for competition, it is imperative for the organization to embark on business transformation journey led by technology modernization, supporting business functions to convert customer interactions based on modern-day engagement models leveraging digital channels and taking overall customer experience to the next level of excellence. KE forward-looking management foresees the company as not only the leading power and utilities organization of the country, but also as a company known for its people, technology, partnerships, and performance in the region. Over the past few years, K-Electric’s efforts have received formal commendation in the form of several awards and accolades. KE will continue striving to achieve more with the confidence that its efforts will serve as a catalyst for change leveraging IT-enabled business transformation initiatives. With various investments planned across its business segments, KE is poised to continue its journey of sustainable growth with an eye on the future, KE aims to become a regional leader among utilities and an example of global excellence in energy provision and management.